GS-12: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: researching and analyzing employee or labor relations processes and procedures; advising managers on a wide variety of management-employee relations matters such as performance and conduct issues, grievances, appeals, or labor-management partnership; preparing draft agreements or appeals correspondence; and resolving disputes arising out of the disciplinary process. GS-11: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-9 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: ???????providing technical advice to management, unions, or employees on common issues or problems; researching and evaluating basic facts, laws and precedents concerning management, labor, and employee relations cases; performing factfinding to gather information in connection with cases or complaints. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.