Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the four competencies listed above, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-13 grade level or pay band in the federal service or equivalent experience in the private or public sector: Experience designing, executing, and maintaining a system implementation and sustainment lifecycle plan that specifies risk management framework actions and milestones for IT systems and applications. Experience conducting vulnerability assessments, developing security plans, and implementing and testing security controls. Experience leading and directing IT projects from inception to completion, including establishing short/long-term priorities, setting timelines, and ensuring projects are properly resourced. Experience planning and managing IT budgets, monitoring contracts, and submitting procurement requirements for hardware/software. Additional qualification information can be found from the following Office of Personnel Management website: OPM Classification Qualifications- 2210 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.