Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Conducting cyber inspections and internal audits to ensure continuous compliance with department standards; 2) Applying Security Technical Implementation Guide (STIG) and various other network defense tools to ensure holistic system and physical security compliance; 3) Utilizing Assured Compliance Assessment Solutions (ACAS) for vulnerability scanning and VRAM for asset management and remediation tracking; and 4) Maintaining systems that meet current and future requirements while continuously optimizing, extending, or enhancing existing architecture. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: conducting cyber inspections and internal audits to ensure continuous compliance with department standards and prepare formal readiness assessments. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: communicating clearly and successfully creating new tickets, updating/closing existing tickets, and administering the database for helpdesk management software. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: relaying policy changes, plans, directions, and training to others, as well as making recommendations to ensure a fully compliant infrastructure protection program is implemented. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: utilizing systems testing and evaluation principles, methods, and tools to ensure a total infrastructure protection environment and systems security weaknesses are addressed. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ and https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/gs-2210-information-technology-management-series/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.