GS-12: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Reviewing IT and control systems programs to assess overall compliance with cybersecurity plans, policies, and alignment with business and mission requirements;2) Maintaining an organization's cybersecurity program that includes cybersecurity architecture, requirements, objectives, policies, cybersecurity personnel, and cybersecurity processes and procedures;3) Providing assistance in drafting, modifying, and maintaining an organization's core cybersecurity policies; and 4) Tracking and performing cybersecurity related tasks associated with assessment and authorization activities for IT and control systems in accordance with the Risk Management Framework (RMF) process. **NOTE** This information must be clearly supported in your resume. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. 1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. 2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include evaluating new information technology (it) tools and trends to meet business requirements of customers. 3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include briefing senior leaders on information technology (it) policies to streamline corporate resources. 4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include diagnosing networked system failures to isolate sources of problems between equipment, networks, systems software, and application systems. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.