GS-12 Your resume must demonstrate at least one year of specialized experience at or equivalent to the (GS-11) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience includes: 1) Evaluating new workforce requirements imposed in a department and recommend courses of action for improving management plans including long-term strategies, goals, and objectives; 2) Developing resolutions to organizational management issues, policy, and procedural changes; 3) Developing and maintaining organizational business plans including manpower needs as well as relevant data elements unique to the customer; 4) Representing management at command meetings and working sessions to exchange information concerning the management operations and data to be presented to ensure consistency in approach and output. GS-13 Your resume must demonstrate at least one year of specialized experience at or equivalent to the (GS-12) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience includes: 1) Using innovative workforce management practices and principles in resolving workforce problems, planning future organizational strategies, and monitoring workforce utilization; 2) Applying complex fact-finding, analytical, and problem solving methods and techniques to identify interrelated competency issues, draw conclusions, and recommend appropriate action or solutions to improve competency efficiency and effectiveness; 3) Demonstrating extensive knowledge of operating systems and departments in order to extract appropriate data to perform department analysis by developing and evaluating the effectiveness of new or modified competency objectives and operations; 4) Working knowledge of human resources, specialized software and analytical tools to conduct data analysis to advise management regarding attrition, trend, compensation, skills imbalance, reshaping, job turnover, demographics, exit interview. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.