You must meet the following requirements within 30 days of the closing date of this announcement. SPECIALIZED EXPERIENCE: For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Communicating with both internal and external stakeholders to coordinate, plan and/or organize operations to meet deadlines or streamline processes; AND Researching, assembling and summarizing data from multiple sources to prepare reports and other forms of correspondence; AND Demonstrating customer service skills, such as conflict resolution and timely responses to inquiries. OR EDUCATION: You may substitute education for specialized experience as follows: 3 years of graduate education or a Ph.D. or equivalent doctoral degree. OR COMBINATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. SPECIALIZED EXPERIENCE: For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Communicating with both internal and external stakeholders; AND Researching, assembling and summarizing data from multiple sources to prepare reports and other forms of correspondence; AND Demonstrating customer service skills such as answering and directing calls and/or receiving and greeting customers and employees. OR EDUCATION: You may substitute education for specialized experience as follows: 2 years of graduate education or a master's or equivalent graduate degree. OR COMBINATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. In addition to the above requirements, you must meet the following requirements, if applicable (as defined in 5 CFR 300, Subpart F):Time-in-Grade: For the GS-11, you must have been at the GS-09 level for 52 weeks. For the GS-09, you must have been at the GS-07 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.