L&D Coordinator

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

About the Role

At Klaviyo, we’re Built Different: a company of builders who take ownership, operate with candor, and believe we’re 1% done. That mindset shapes how we think about the employee experience. Every program, every learning opportunity, every growth moment should reinforce what makes this company special and make Klaviyos feel proud to be here.

Klaviyo's HRBP and Talent & Learning team moves fast. We run large-scale training programs, manage cyclical people processes, and support a team of global HRBPs, L&D and Performance Management program owners - and we need someone who can keep it all running smoothly and make it run smarter over time.

As our L&D Coordinator, you'll be the operational backbone of the Talent & Learning and team. You'll own the logistics, coordination, and follow-through that make our programs land well - and you'll help us build the systems and automations that make the whole operation more efficient. This role reports directly to the Head of Global HRBP, Talent & Learning.

How You’ll Make a Difference

• Coordinate scheduling, setup, and communications for trainings and workshops across People Leaders, all Klaviyos, and the HRBP team
• Build, update, and format training materials, job aids, and resource libraries in partnership with L&D Specialists
• Administer Sana Learning - uploading content, managing enrollments, pulling completion reports, and troubleshooting access
• Track program data including attendance, survey results, and completion rates; summarize findings to inform program decisions
• Support calibration cycles - scheduling, drafting comms, notetaking, and tracking decision changes
• Design and facilitate retrospectives with HRBPs and key partners at the close of cycles or major project launches
• Coordinate with external facilitators and vendors on logistics, scheduling, and materials
• Own the HRBP + T&L team collaboration strategy, from planning team meetings and offsite topics, and communicating and tracking takeaways and follow-up items.
• Partner with team leads to track OKRs and goals across the Talent & Learning and HRBP functions
• Identify manual, repetitive processes and build automations to eliminate them - using AI tools, workflows, or whatever gets the job done

Who You Are

• Bachelor's or Master's degree in HR, Industrial Relations, Organizational Psychology, or a related field
• At least one HR-related internship or hands-on experience in a people-facing environment
• Sharp organizational skills — you don't drop balls
• Clear, direct communicator in writing and in person
• Genuinely curious about AI and excited to use it to build better processes, not just talk about it
• Comfortable operating in ambiguity and asking good questions when you need clarity
• Believes everything is a work in progress — and sees that as an opportunity, not a problem

Why This Role

You'll sit at the center of a high-performing People team and get real exposure to how HR strategy gets built and executed at a fast-growing AI company. If you want to understand how People teams operate at scale — and help shape what that looks like — this is a strong foundation.

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.