Principal Solutions Architect - Observability

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

As an Observability Specialist Solutions Architect at Elastic, you will play a pivotal role in shaping how customers leverage Elastic's Observability solutions to achieve their business goals. You will act as a trusted advisor and technical authority, working closely with sales teams, customers, and partners to design and implement innovative observability solutions built on Elastic and OpenTelemetry standards.

A successful Solutions Architect is deeply curious, continually learning, and driven to challenge the status quo. This role provides an opportunity to make a meaningful impact by helping customers tackle observability problems, enabling customers to harness the full power of Elastic Observability, and contributing to Elastic’s growth in this space.

What You Will Be Doing:

• Serving as the technical lead and trusted advisor to customers, partners, and internal stakeholders for Elastic Observability solutions with a focus on infrastructure monitoring (metrics), application monitoring (tracing), and logging.
• Providing thought leadership and championing the evolution of OpenTelemetry with Elastic customers and inside the CNCF OpenTelemetry community.
• Collaborating with sales and customer teams to understand customer challenges, goals, and environments, and designing tailored observability solutions.
• Guiding customers in adopting observability standards to ensure compatibility and success with Elastic’s solutions.
• Helping customers architect for high-fidelity observability at scale.
• Leading technical discussions and demonstrations, showcasing Elastic’s Observability and GenAI capabilities.
• Developing proof-of-concept solutions that highlight the value and impact of Elastic’s Observability offerings for customer use cases.
• Developing instructional observability workshops for the field and customers.
• Creating and nurturing relationships with key decision-makers and technical leaders within customer organizations.
• Driving best practices for observability architecture, deployment, and operations with a focus on scale, performance, and cost efficiency.
• Contributing to the evolution of Elastic’s Observability products, providing feedback from the field to Product and Engineering teams.
• Representing Elastic at conferences, webinars, and industry events as a subject matter expert on Observability and OpenTelemetry.
• Building and maintaining technical documentation and resources to support enablement efforts.
• Developing and maintaining deep expertise in Elastic’s Observability solutions and OpenTelemetry standards, staying current with industry trends and advancements.
• A light understanding of the cybersecurity ecosystem and the role security solutions play in modern DevSecOps.

What You Bring:

• Deep expertise in OpenTelemetry, including significant contributions to its development or ecosystem.
• A track record of success in a technical presales/consulting role—enough experience selling and implementing technology to earn your customer’s trust.
• Experience building PoCs, inclusive of the technical skills required to develop exemplary custom services and stage typical supporting infrastructure, like Kubernetes, Kafka, Postgres across both self-managed and hosted environments.
• An ideal candidate will have some practitioner experience using observability products as a SRE or developer.
• Experience designing and presenting technical solutions related to Observability, OpenTelemetry, or AI technologies in a pre-sales or consulting capacity.
• A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
• A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern?
• The ability to inspire groups, both large and small.
• A willingness to travel 30% within the region, as well as occasionally internationally.

At Elastic, we believe in continuous improvement and innovation. This role will allow you to grow your skills, collaborate with a passionate and skilled team, and drive impactful outcomes for customers worldwide.

Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable).

The typical starting OTE range for new hires in this role is listed below. This range represents the lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [contact via apply link]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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