Delivery Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

Elastic’s Professional Services team works across every technology and system to deliver solutions for our customers. The Delivery Manager plays a key role in the project delivery of Elastic services and helps ensure our growing customer base receives high-quality, successful implementations.

This position will work with the services team to service our global customers on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits solving some of the world's most exciting search, observability, and cybersecurity challenges.

The Delivery Manager will be a customer-facing role responsible for leading project delivery in the region, supporting revenue goals, facilitating communications, meetings, and reporting. Success in this role will be measured by customer satisfaction and project delivery outcomes.

What You Will Be Doing

• Complete Elastic training and become proficient in our Outcome Based Delivery Methodology and practices
• Support engagement execution from start to finish: identifying and mitigating risk, providing status reporting, and managing operational tasks
• Collaborate with Services sellers, architects, consultants, third-party partners, and customers
• Contribute to delivery methodology improvements and share lessons learned to enhance our services practice
• Partner with Customer Success and Account Executives to support account renewals and add-on opportunities
• Manage a portfolio of multiple engagements, varying in size, through strong prioritization and time management
• Travel 20-40% of the time

What You Bring

• 5–8 years of consulting or professional services delivery experience
• Experience managing customer engagements from start to finish, including planning, execution, and reporting
• Strong project management skills and ability to prioritize multiple tasks
• Change management and problem-solving experience
• Collaborative mindset and ability to work effectively in a matrixed environment
• Familiarity with Professional Services Automation (PSA) tools
• Bachelor’s degree in IT, computer science, or equivalent experience
• PMP, Scrum Master, or Agile certifications preferred
• Ability to work in a fast-paced, dynamic environment
• Leadership skills:

• • Passion: Committed to customer success and quality delivery
  • Learning Mindset: Approaches challenges with curiosity and openness
  • Team Player: Collaborative, supportive, and enjoyable to work with
  • Adaptable: Comfortable with change and uncertainty
  • Trust: Upholds company values and builds trust with customers and peers
  • Results-Oriented: Moves projects forward and drives business value

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [contact via apply link]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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