Knowledge of scope of activities in the Liberty for individuals and groups, of varying demographics, ages and interests. Knowledge of basic computer operations and keyboarding skills to include operation of desktop computers. Knowledge of the elements of the MWR department, enabling the ability to answer customer questions and/or refer them to the appropriate activity. Knowledge of business, military, and government protocol; safety and security with regard to written and verbal correspondence. Knowledgeable on contemporary social media methods and platforms and utilizing them for communication. Knowledge of CNIC's organizational structure, functions, and mission. Skills in basic reading comprehension in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides. Skills in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook). Ability to prepare clear, concise, and technically sound reports related to work within the program. Ability to apply basic customer service delivery methods to identify customer needs, deliver expected service, and/or resolve routine customer issues. Ability to develop and effectively deliver presentations and/or training. Ability to communicate effectively both orally and in writing