Headquarters: WEST VIRGINIA
URL: http://wvstateu.edu
As a Live Chat Operator, you will manage real-time online conversations via the school’s website and platforms, ensuring a warm, helpful, and professional digital presence. You'll play a vital role in providing accurate information, answering questions, and directing inquiries to the appropriate departments. This position requires strong written communication skills and a positive, team-oriented attitude.
Responsibilities
Respond promptly and professionally to live chat messages on our website
Answer general questions about school programs, admissions, campus life, and events
Provide accurate information and direct complex inquiries to the appropriate departments
Maintain a friendly, helpful, and inclusive tone in all written communication
Log conversations and frequently asked questions for internal team use
Collaborate with the Communications and Admissions teams to stay updated on current events and messaging
Ensure a warm and professional digital presence during all interactions
Stay organized and manage multiple conversations simultaneously
Learn and adapt to new software tools as required