Job Overview The Customer Success Specialist (DRT) is a Customer Success-aligned role that acts as the single point of contact for dealer issue resolution, owning cases end-to-end resolution across billing, orders, provisioning, service, support and payments. Operating in a centralized, queue-based model, the role manages intake, triage, coordination and closure of dealer requests in Salesforce, eliminating internal hand-offs and enabling dealers to focus on selling while strengthening retentio…