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Senior Account Manager / Executive – ANZ (Australia)
Why this role matters
Vonage is seeking a commercially driven Senior Account Executive & Manager to join our growing ANZ team, based in Australia. As Vonage continues to expand its footprint in the Unified Communications (UCaaS) and Contact Centre (CCaaS) markets, this is a unique dual-mandate role — one that combines the hunger of a net new business hunter with the strategic depth of a seasoned account manager.
You will be responsible for both securing net new revenue across the ANZ region and driving growth within an existing portfolio of accounts. This means identifying and closing new opportunities, deepening executive relationships, and expanding Vonage's presence across complex, multi-stakeholder environments — all while maximising the value delivered to your existing customer base through cross-sell and upsell.
This is a high-impact position for someone who thrives in both the chase and the build. If you want to own your book of business from first contact through to long-term strategic partnership, this role is for you.
Your key responsibilities
New Business Development
- Target and win net new customers across the ANZ region, building pipeline from scratch through outbound strategy, partner ecosystem, and market mapping
- Own the end-to-end sales cycle from first contact to contract signature, working closely with internal teams across the business
- Deliver tailored proposals and compelling business cases that demonstrate tangible ROI aligned to customer needs
- Collaborate with partners across Vonage's ecosystem (e.g. Salesforce) to expand reach and accelerate deal velocity
Account Management & Growth
- Own and execute a clear growth strategy across an assigned portfolio of accounts, focusing on the management of larger accounts $50k to $500k ARR
- Drive adoption of Vonage's UCaaS and CCaaS platforms by aligning solutions to customer business goals
- Build strong, trusted relationships with senior stakeholders across IT, operations, and customer experience functions
- Identify and convert cross-sell and upsell opportunities to grow revenue within existing accounts
- Deliver clear and compelling value propositions tailored to each client's evolving needs
Stakeholder Engagement & Sales Excellence
- Cultivate deep relationships at C-level and operational levels to influence decision-making — both to win new deals and retain and grow existing ones
- Maintain accurate forecasts and pipeline visibility in CRM; consistently meet or exceed quota
- Collaborate with internal teams (Solutions Engineering, Product, Marketing) to deliver seamless customer experiences
- Work with channel and alliance partners to expand reach and scale customer impact
Key attributes for success
- A dual-mode operator — equally comfortable hunting for net new logos and nurturing a strategic account portfolio
- Strategic thinker with a growth mindset; someone who wants to come in and build
- Proven relationship builder at C-level and operational levels
- Strong communication and presentation skills
- Customer-obsessed and results-driven
- Comfortable operating in complex, fast-changing environments
- Skilled at influencing and coordinating across cross-functional teams
What you'll bring
- Experience in enterprise SaaS, cloud, or communications technology sales, with a strong track record in both new business and account management
- Proven success selling to C-level executives and managing complex, multi-stakeholder accounts
- Strong understanding of UCaaS, CCaaS, or customer engagement platforms
- Ability to lead multi-stakeholder sales processes across large, matrixed organisations
- A consultative sales approach with a focus on long-term customer value
- Demonstrated ability to manage accounts ranging from $50k to $500k ARR
Experience we consider a plus
- Strong network across the Salesforce ecosystem via direct, ISVs, or SF SIs
- Proven track record in positioning and selling CCaaS
- Familiarity with value-based or consultative selling methodologies (e.g. MEDDIC)
- Experience navigating matrixed organisations and building stakeholder alignment across departments
This role is central to Vonage's growth strategy in ANZ — combining the best of new business development and strategic account management to position Vonage as the partner of choice for enterprise communications.
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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.