English Language Proficiency: In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. AND In addition to meeting the English Language Proficiency, applicants must also have two (2) years of General Experience, and three (3) years Specialized Experience as listed below. General Experience: Applicants must have 2 years of General Experience involved in dealing with others, which has demonstrated the applicant's aptitude for acquiring the skills and knowledge needed for medical rehabilitation work. For example, experience that demonstrated ability to establish and maintain effective person-to-person relationships, skill in oral and written communication, ability to inspire confidence and motivate individuals, and capacity for leadership is qualifying as general experience. This experience may have been gained in positions concerned with health care, counseling, social service, teaching, business, or other similar fields. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. PLUS Specialized Experience: Applicants must also have 3 years of Specialized Experience, at least 1 year of the required specialized experience must have been comparable in difficulty and responsibility to the next lower grade in the Federal service, or 2 years comparable to the second lower grade in the Federal service. This is experience which has demonstrated the knowledge, skill and ability to assist professional personnel in effective operation of a rehabilitation treatment program for alcohol or drug-dependent patients; to act as a liaison and intermediary between patients and professional personnel; to understand and cope with the physical and psychological needs of these patients; and to guide and assist patients in following a prescribed treatment program. This experience must also have demonstrated that the applicant possesses knowledges, skills and abilities which enable the applicant to understand the problems, actions, reactions and symptoms of alcohol or drug-dependent persons and is able to relate to, empathize with, communicate with, motivate, and influence changes in behavior patterns of alcohol or drug-dependent patients. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR SUBSTITUTION OF EDUCATION AND TRAINING FOR EXPERIENCE: Study in an accredited college or university, junior college, or similar institution may be substituted on the basis of 1 academic year of study for 1 year of general experience. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.