Your resume must demonstrate at least one year of information technology related experience in the federal service or private or public sector demonstrating the following competencies, as defined: Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. IT-related experience demonstrating this competency include: applying project and performance management methods and principals, along with policy and planning concepts and practices sufficient to plan and lead network operation and network C2 projects and capabilities from the requirements stage to implementation across the ITSM lifecycle. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: utilizing written and oral communications techniques sufficient to prepare and present complex findings and recommendations to upper management, carrying out specific actions regarding controversial issues and/or implementing new ideas and concepts. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Ability to establish and maintain effective relationships with team leaders, supervisors, managers, and co-workers on complex or controversial issues. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. IT-related experience demonstrating this competency include: Expert knowledge of NGEN readiness and transition planning for NMCI/ONE-Net transition project planning. In-depth knowledge of the NGEN Operating Model, its service development lifecycle, associated functions, and ITSM process components. In addition to my experience demonstrating the competencies above, to qualify for the GS-13, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Experience applying expert knowledge of IT systems, principles, concepts, methods, standards and practices sufficient to ensure enterprise network integration planning aligns to overall NNE service strategies and capability roadmaps. Experience demonstrating expert knowledge of NGEN readiness and transition planning for NMCI/ONE-Net transition project planning. Experience displaying knowledge of the ITSMO Navy Process Reference Model and its application sufficient to support management and oversight of Enterprise Service Operations across CONUS and OCONUS networks. Experience establishing and maintaining effective relationships with team leaders, supervisors, managers, and co-workers on complex or controversial issues. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/competency-based-policy/general-schedule/2200/2210-competency-based-policy/competency-based-qualification-standard/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.