Applicant must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled. Qualifying experience would be demonstrated by: -Experience operating automated information programs, equipment, computer systems. -Experience preparing, reviewing and verifying documents, compiling data for reports and correcting discrepancies. -Experience providing information, developing rapport with customers and resolving customer inquiries via oral and written means. -Experience using various software programs such as word, spreadsheets, database applications, SharePoint and the Internet. This position is within the Work Category Technician and Administrative Support at Work Level FULL PERFORMANCE, Series and Grade GG-0303-07 Additional qualification information can be found from the following Office of Personnel Management website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.