About the Role
As Uber Mobility continues to grow, ensuring a seamless and efficient onboarding experience for Fleet Partners is critical to our success.
As the Senior Onboarding Manager, you will lead the day-to-day operations of the onboarding team, ensuring high-quality execution, compliance with operational requirements, and a positive partner experience throughout the onboarding journey.
You will be responsible for managing team performance, driving process improvements, and collaborating closely with cross-functional stakeholders to deliver scalable and efficient onboarding operations in a fast-paced environment.
Your Impact in Role
- Lead Onboarding Operations: Oversee day-to-day onboarding operations, ensuring a smooth, efficient, and high-quality experience for Fleet Partners.
- Drive Process Improvement: Analyze onboarding performance, identify bottlenecks, and implement improvements to increase efficiency, reduce cycle times, and enhance partner satisfaction.
- Manage Team Performance: Set clear goals, monitor team performance, provide coaching, and support the development of team members.
- Partner Cross-functionally: Collaborate closely with Sales, Operations, Product, Legal, Compliance, and external partners to ensure effective onboarding execution and issue resolution.
- Ensure Compliance: Maintain adherence to operational, legal, and regulatory requirements by working closely with Legal and Compliance teams.
- Leverage Data to Improve Performance: Track key operational metrics, identify trends and opportunities, and use data-driven insights to improve onboarding outcomes.
What You Will Need
- Extensive experience in operations, customer support, onboarding, or related functions, with a track record of driving operational performance and process improvement.
- People and Vendor management experience, including coaching, performance management, and team development.
- Strong problem-solving and analytical skills, with the ability to identify root causes and implement effective solutions.
- Experience leading cross-functional projects and collaborating with diverse stakeholders.
- Data-driven mindset, with the ability to use operational metrics and insights to improve business outcomes.
- Native-level Japanese and business-level English proficiency.
- Experience in a marketplace, mobility/logistics, or fast-paced technology business is a plus.
- Proficiency with CRM and data analytics tools (e.g., Salesforce, Tableau, Looker) is a plus.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [contact via apply link].