Your resume must also demonstrate at least one year of general experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Examples of qualifying experience: providing customer service and technical assistance regarding equipment operation and maintenance; troubleshooting hardware/software. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/competency-based-policy/general-schedule/2200/2210-competency-based-policy/competency-based-qualification-standard/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.