To qualify at the GS-13 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-12 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis. Providing advice and guidance on employee awards, recognition programs, or performance management processes to managers, supervisors, and employees to ensure compliance with organizational policies and procedures. Reviewing and evaluating award nominations, personnel actions, or program documentation to ensure accuracy, completeness, and adherence to established requirements. Developing, interpreting, or delivering policies, procedures, training materials, or briefings related to human resources programs or administrative functions. Collecting, analyzing, and reporting program data to identify trends, assess program effectiveness, and recommend improvements to support organizational objectives. Responding to customer inquiries, resolving program issues, and coordinating with multiple stakeholders to ensure timely and effective delivery of human resources services. NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. NOTE: Education can not be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.