Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next R&D Talent & Culture Partner.
About the job
This position sits within the People Team and reports to the VP of Talent Experience and Inclusion. Serve as the primary advocate and key driver for our global Talent & Culture programs, collaborating with key stakeholders to co-create and lead initiatives tailored to the specific cultural and organizational needs of R&D. (R&D houses Product & Engineering and is led by Twilio’s Chief Product Officer)
You will be responsible for designing and executing talent programs and initiatives that connect enterprise-wide HR cycles to R&D's specific business goals - ensuring Twilio’s Product & Engineering functions are effectively developing, assessing, and rewarding our top technical talent.
Responsibilities
In this role, you’ll:
- Serve as the main liaison between the global TED team and the R&D HRBPs & R&D LT.
- Design and execute a localization strategy that connects global HR cyclical programs to R&D’s strategic goals, striking the right balance between standardized global offerings and bespoke R&D business needs.
- Build robust VP/SVP pipelines and guide targeted development to accelerate the readiness of key talent across the organization.
- Architect and deliver on a R&D talent development approach in partnership with business leaders and HRBPs, leveraging tools like calibration and succession, to deliver outcomes.
- Ensure the regular and effective assessment of employee skills and performance across R&D, enabling leadership to efficiently reward, promote, develop, and manage their teams.
- Design and maintain a functional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of talent programs.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
- Minimum 10+ years as an HRBP, talent management, or talent development (preferably in a global, matrixed environment).
- Prior experience partnering with Engineering, Product, or R&D organizations in a fast-paced, global tech company.
- Deep understanding of cyclical HR processes (performance management, compensation, talent reviews/calibrations) with demonstrated ability to translate and adapt global corporate programs to meet specific business unit needs.
- Proven track record of working directly with senior leadership (Sr. Director, VP+) to design and execute leadership development, succession planning, and executive readiness programs.
- Excellent consultative skills with the ability to influence without direct authority, push back constructively, and act as a trusted coach to senior leaders and HR Business Partners.
- Strong communication, facilitation, and storytelling skills that engage diverse audiences and drive clarity in complex environments.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00-$194,400.00
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until June 16, 2026 but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.