Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Senior Value Engineer.
About the job
Twilio Value Engineering partners closely with the Global Sales and Specialist Organisations, directly supporting sales and expansion opportunities within our top accounts. You will engage customer executives and decision-makers to present the strategic and financial impact of Twilio’s Customer Engagement Platform. We are looking for a creative, self-motivated individual with a builder-mindset to articulate how AI-enhanced communications and unified data meet key business objectives and drive critical business outcomes. As part of the NAMER Value Engineering team, you will be a “go-to person” for sales and customer success management to define our strategy for supporting, educating and scaling the Value Engineering Program across the region.
Responsibilities
In this role, you’ll:
- Be the “go-to person” for go-to-market teams and sales leadership in your supported territory for value-related expertise, direct opportunity support and scaled activities
- Partner with sales management, account executives, solution engineering, sales specialists and other pre- and post-sales teams to support sales and expansion pursuits within your region.
- Develop and deliver compelling, CFO-ready business case presentations, POVs and financial models (ROI & TCO) aimed at accelerating, justifying, and/or expanding sales and renewal opportunities
- Work closely with prospective and existing customers, alongside sales and other functions, to identify, prioritize and quantify key business drivers and metrics;
- Facilitate internal and external discovery to map out customers' "as is" and "to be" business processes across a wide range of companies and industries
- Play an active role in the evolution of Twilio’s Value Engineering team and methodology. We expect team members, whether individual contributors or leadership, to be ‘builders’ and take a hands-on role in the continuous improvement of this best-in-class VE practice; specifically help lead, build, evolve Value Selling and Realization processes, templates, and tools.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 3+ years of experience in management consulting, value consulting, value engineering, value realization, financial/investment analysis and/or other applicable roles
- Strong executive presence and presentation skills, comfortable collaborating with and co-presenting to C-suite executives (CIO, CMO, CFO)
- Proficiency in prompt engineering and generative AI tools to accelerate the Value Engineering lifecycle; specifically using AI tools to synthesize discovery notes, automate the creation of customer-facing materials, and audit ROI formulas for logic, consistency, and scale.
- A self-starter who thrives in working collaboratively and cross-functionally - particularly with Sales, Customer Success, Solution Engineering and other key partners.
- Results-oriented, strategic thinker with deep quantitative analysis and financial modeling skills
- Strong understanding of how Marketing, Product, and Support functions operate at enterprise companies specifically regarding omnichannel orchestration, customer lifecycle messaging, and the integration of real-time signals into automated engagement workflows.
Desired:
- Experience leading SaaS, B2B or other customer/client engagements
- Experience in technology, Enterprise Software, customer engagement channels ( messaging, SMS/RCS, contact centers, voice, email) , or martech related software
- Bachelor's Degree in a financial discipline, or equivalent work experience
Location
This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Minnesota or Vermont : 108,960.00 - 136,200.00
- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): 115,040.00 - 143,800.00
- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: 121,100.00 - 151,350.00
- This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
- This role is eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information (required for ALL US jobs)
Applications for this role are intended to be accepted until April 15th but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.