Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Senior Security Regulatory Strategy Manager. In this role, you will play a pivotal part in Twilio’s trust mission, reporting directly into the Strategy & Operations organization with a dotted-line functional reporting relationship to Security Compliance Regulatory Affairs leadership. You will act as the "connective tissue" between corporate strategy, legal counsel, and SCRA to enable and support global security regulatory compliance for Twilio.
About the job
In this position you will be responsible for safeguarding Twilio’s reputation by navigating the complex intersection of global regulation, product innovation, and security posture. You will serve as the interface between the security organization, legal, privacy, and the business to help drive awareness of security regulatory compliance requirements. This is a high-visibility individual contributor role that ensures our global communications platform remains trusted, compliant, and performing at its peak, supporting through the security lens.
You will work in unison with Cybersecurity Counsel and the Security Compliance Regulatory Affairs team to identify, prioritize, and operationalize changes in the global security regulatory landscape—including telecommunications-specific security requirements. You will define the scope of applicability for how Twilio operates and facilitate adherence with security requirements that cross functional boundaries across the business. This is a high-visibility role designed for a "facilitator-integrator" who can drive buy-in across diverse stakeholder groups.
Responsibilities
In this role, you’ll:
- Strategic Alignment: Partner with Security Compliance Regulatory Affairs to execute a unified security regulatory strategy that balances long-term global trends with Twilio’s immediate operational needs. This includes a hybrid landscape for security regulations including telecom and non-telecom responses. Regulatory Intelligence & Prioritization: Monitor, identify, and prioritize new and evolving cybersecurity regulations (including telecom-specific mandates); translate complex requirements into actionable business impacts.
- Operational Excellence: Manage weekly compliance-focused operating rhythm, triaging regulatory developments and escalating critical security risks to senior leadership.
- Scope & Response Optimization: In partnership with cyber legal counsel, define the "scope of applicability" for new regulations to ensure Twilio’s responses and decisions are precise, efficient, and aligned with how we actually build products.
- GTM Partnership: Collaborate with Go-To-Market teams to leverage Twilio’s security compliance posture as a differentiator, identifying opportunities to drive revenue through trust.
- Cross-Functional Facilitation: Project manage non-security stakeholders to ensure the timely collection of evidence, support, and information required for successful regulatory filings and audits, working closely with the Security Compliance Regulatory Affairs team to facilitate and align on response.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 7+ years of experience in strategy and operations, program management, cybersecurity and/or telecommunications security, regulatory compliance, or equivalent.
- Proven ability to program manage complex cross-functional projects and lead operational meetings with diverse stakeholders.
- Experience in developing, managing, reporting on, and engaging with external assessors on audits, regulatory engagements, or similar complex assessments across teams.
- Strong analytical skills with the ability to use data to drive strategy and report to executive leadership.
- Exceptional written and verbal communication skills, with experience presenting to senior leaders.
- Well-honed critical thinking skills and the ability to problem-solve individually or in a group setting while understanding key financial drivers of the business.
Desired:
- Demonstrated experience in telecommunications and cybersecurity law and policy, including knowledge of global regulations such as NIS2 and the UK Telecom Security Act, as well as standards such as GSMA or those issued by ETSI.
- CTNS (Certified Telecommunications Network Specialist) or CTSME (Certified Telecommunications Subject Matter Expert).
- CISA, CISM, CRISC, or other security-specific certifications with hands on experience.
- Experience with security policy development and advocacy, such as supporting consultations and responses to notices of proposed rulemaking.
- Proficiency with SQL, Looker and Airtable.
- Experience working within a global, high-growth technology environment.
- Experience with large-scale enterprise networks and global telecommunications infrastructure.
- Understanding of protocols like BGP, OSPF, MPLS, and SIP.
- Familiarity with product development lifecycles and how to integrate compliance into technical roadmaps.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800.
- Based in the San Francisco Bay area, California: $182,960 - $228,700.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until June 30, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.