Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Principal GTM Talent Advisor
About the job
This position is needed to serve as a principal talent advisor and strategic thought partner to our Go-to-Market (GTM) and Sales leadership teams in NAMER. In this role, you will go beyond transactional recruiting responsibilities to translate business goals into comprehensive, forward-looking talent strategies. Operating with a high degree of autonomy in a fast-paced, remote environment, you will shape our regional talent acquisition strategies, balancing immediate headcount needs against long-term organizational planning.
As a subject matter expert and mentor within the TA and People Partnerships teams, you will act as a data-driven problem solver who challenges assumptions and navigates through ambiguity to connect the dots across complex business landscapes. You will own high-stakes, end-to-end GTM searches, partnering closely with VP-level executives, HRBPs, and cross-functional teams to find and secure world-class revenue-generating talent.
Responsibilities
In this role, you’ll:
- Be an expert-level talent advisor and strategic thought partner to Go-to-Market (GTM) and Sales leadership, balancing immediate hiring needs against the broader regional and organizational workforce plan. You shape talent acquisition strategy at a regional or functional level, translating overarching business goals into comprehensive, forward-looking workforce strategies.
- Act as a role model and mentor within TA and the People Partnerships teams- a bold disrupter who earns respect by challenging assumptions, influences without authority, champions change, helps navigate your team through ambiguity, and seamlessly connects the dots and sees around corners.
- Proactively use market analytics, talent intelligence, and internal data to model talent scenarios, coach senior leaders and hiring managers on market trends and hiring practices, and strategically steer or shift search strategies based on market realities. Advise and guide senior leaders on defining success profiles, prioritization, location decisions, and critical trade-offs based on skills-informed assessments. Align interviewer panels on assessment criteria to help drive the best possible hiring outcomes for Twilio.
- Independently own end-to-end recruitment for the most complex and high-stakes GTM searches, using your business acumen and recruiting expertise to architect and deliver on strategic recruiting plans to identify, proactively source, and hire qualified talent. Communicate and negotiate effectively and diplomatically across complex offer structures that include equity, using data and strategic influence to achieve desired business results.
- Design and scale in-region and global recruiting programs and projects that institutionalize a high talent bar, ranging from targeted industry outreach to delivering structured interview frameworks that mitigate bias and ensure equitable hiring outcomes. Architect a high-signal candidate journey and positive experience by removing process friction and ensuring consistent, values-aligned communication across all interview stages.
- Build and maintain trusted, collaborative relationships with VP-level GTM leaders, HRBPs, and other cross-function partners (Total Rewards, Finance, TA Ops) and TA COEs.
- Use AI, tools, and technology to stay up-to-date on recruiting best practices, emerging sourcing techniques, interview innovations, and workplace trends to raise the bar for hiring quality talent.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
- Deep, comprehensive full-cycle GTM recruiting experience global software or similar tech companies, hiring for: account executives (new business and strategic), solutions/presales engineers, partnerships and sales FLM/SLMs. Proven experience interfacing with and influencing VP+ business executives, HRBPs, and cross-functional leadership teams.
- Exceptional communication critical thinking, and negotiation skills, with the business acumen to navigate the competitive tech talent landscape and influence leadership. Mastery of tactics and strategies to close in-demand talent and manage complex offer packages through successfully delivering our company pitch and leveraging our strong EVP to sell a flexible remote-work model and standout culture, while strategically guiding internal stakeholders on talent market realities and favorability.
- Strong and consistent leadership capabilities with a history of mentoring recruiters and steering cross-functional projects. Demonstrated track record of designing holistic search strategies and leading org-wide talent initiatives.
- Capable of operating autonomously in a remote, fast-paced, and ambiguous environment with almost no oversight.
- Demonstrated success managing high-stakes and high-touch candidate journeys while determining and executing on optimal sourcing methodologies. Mastery of complex contract/compensation negotiation and executive closing.
- Expertise in data modeling and analytics, external market mapping, and leveraging talent intelligence. Mastery of ATS/CRM platforms, candidate relationship management, and AI recruiting tools and technology.
Desired:
- Hiring sales talent in North America and Latin America for SaaS, CPaaS, and CDP companies.
- Full-cycle recruiting experience for other GTM roles, such as: product specialists, customer success managers, enterprise architects/strategists, sales strategy, and GTM management.
- Leading or participating in global TA and recruiting programs.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$176,900.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00-$187,300.00.
- Based in the San Francisco Bay area, California: $166,400.00- $208,000.00.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until 7/6/26, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.