Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Executive Business Partner.
About the job
This position is needed to scale the impact of the executives you support.
You will provide proactive calendar support, juggling multiple deliverables with competing deadlines and take effective action without knowing the full picture. You will partner with GTM executives to drive execution on team initiatives in support of business priorities. You will serve as a point person for both your executives direct reports and the administrative business partners in your organization. You will be a part of an incredibly talented team of Executive Business Partners and Administrators.
Responsibilities
In this role, you’ll:
- Partner with your executives to understand their priorities in order to effectively address meeting requests and manage complex calendars, stack rank meeting requests and redirect as needed,
- Work independently and execute decisions on behalf of your executive while exercising discretion in committing time and evaluating needs.
- Manage complex travel on behalf of your executives (domestic and international), prepare expenses, organize and assist with special events, team activities and successful meetings through research, participant coordination, material preparation and logistics management.
- Act as a point person for your executives’ direct reports, building strong relationships across their team(s) to progress your executives’ priorities and identify any challenges.
- Plan agendas, draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives
- Collaborate with your peer Executive Business Partners cross-functionally in alignment towards achieving company strategy, goals and objectives.
- Develop a deep understanding of the overall business in order to support your leader and team and your own career development.
- Help plan and coordinate small, medium and large employee events. Take ownership of ideation and prior experience to create world class GTM offsites.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 5+ years’ experience supporting executives in a fast-paced environment with the ability to make good decisions in sometimes ambiguous environments with changing priorities.
- Superior attention to detail and high level of integrity and discretion in handling confidential information;
- Demonstrated abilities to build cross-functional relationships, partnering closely with leaders and peers, and keeping multiple teams and projects on track in parallel.
- Experience planning domestic and international travel including air travel, hotel accommodations, visa requirements etc
- Confident abilities to plan and facilitate virtual, in person, or hybrid leadership summits and team-building events.
- Proficient in common administrative tools (i.e. G-Suite, Zoom, Slack etc.)
- Excellent time-management skills, problem solving abilities, ability to anticipate needs and a master multi-tasker.
Desired:
- Previous support roles within the High Tech industry
- Understanding of business operating cadences and team requirements to align and maintain rhythms
- Prior experience with contract management and procurement processes
- Ability to conduct research, create reports or presentations
- Managing T&E expenses to budget
- Strong written and verbal communication skills
- Ability to think outside the box and know when to pivot as needed
Location
This role will be US remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640.00 - $120,800.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240.00 - $127,800.00.
- Based in the San Francisco Bay area, California: $136,00.00 - $142,000.00.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until June 15th, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.