The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4+ million business owners interact with every day. This is a rare Staff-level IC role responsible for the merchant-facing super app, web dashboard and their respective core platforms that the wider product organisation depends on to build and ship effectively. If you're looking for a role where your product decisions shape what merchants see and feel, while also creating leverage for the engineering teams building alongside you, this is it.
🎥 Get a feel for our Berlin office
What you'll do
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Own the end-to-end product experience of SumUp's super app and web dashboard, raising the bar on UX quality, information architecture, and navigation across core merchant-facing surfaces
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Identify and execute on activation, upsell, cross-sell, and retention opportunities that drive measurable engagement and long-term value for merchants
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Maintain and evolve the company-wide design system used by all product teams
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Manage internal stakeholders and oversee mobile and web platforms to improve delivery speed and developer experience
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Own the product strategy to make SumUp's super app and web dashboard the most indispensable tools for running a small business — used and loved by merchants globally
You'll be great for this role if…
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Proven track record as a Staff-level IC or equivalent, leading multiple squads or workstreams simultaneously and driving measurable outcomes across engagement, retention, or monetisation
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Deep expertise in product discovery, prioritisation, and outcome-driven delivery, with the ability to work fluently with data — defining metrics, interpreting analysis, and using quantitative signals to inform decisions
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Strong technical fluency across platform and infrastructure-adjacent topics, comfortable going deep on build pipelines, platform architecture, and developer tooling with senior engineers
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Strong visual and UX judgement, with experience leading customer research — from discovery interviews to usability testing — and giving clear, constructive feedback to design teams
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Background in high-growth tech, fintech, or consumer app businesses, with a solid understanding of the mobile app publishing ecosystem including App Store, Play Store, and release processes
Why you should join SumUp
🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 💶 A corporate pension scheme where we match up to 20% of your contributions 🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days 🏙 Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
About SumUp
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.
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