Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Partner Risk Operations sits within Risk Operations and is focused on managing the operational risk relationships spanning across global payment method, card, and financial partners. It is our mission to build efficient and world class operational controls to mitigate user and partner risk and enable strategic development opportunities.
What you’ll do
As a manager on the PRO - Ecosystem Support team, you’ll lead a group of Risk Operations Analysts who are accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation.
Responsibilities
- Lead a team of high-performing Risk Operations Analysts
- Set an inspirational vision for the PRO team and build the path to execute it both in the short-term and long-term
- Futureproof our organization by proactively evolving our strategy to scale our operations, while also solving our day-to-day challenges with Stripe’s exponentially growing risk review volume
- Collaborate with and influence Risk leadership and cross-functional Risk teams to pursue the highest ROI investments for our user experience, improve our internal processes, and build out our operations and production roadmap to deliver services at scale
- Maintain oversight of the team’s operational performance as it relates to supportability workstreams, to ensure compliance with regulatory and financial partner expectations
- Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
- Define and manage core metrics, SLAs, and performance of the PRo team
- Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders
- Understand the risk tradeoffs between protecting Stripe and upholding what it means to be Users First; we’re ambitious with our goals and don’t believe you have to compromise on the user experience in order to effectively mitigate risk
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 2+ years of direct management experience leading, mentoring, managing and developing teams
- Strong operational background and a track-record of making data driven decisions; experience with capacity planning, workforce management, and process implementation a plus
- Detailed oriented and organized with the ability to reprioritize tasks on a weekly basis
- Comfortable with navigating ambiguity and excited about creating innovative processes and solutions
- Experience building strong cross-functional partnerships with product and engineering teams, and influencing product roadmaps
- The ability and desire to challenge the status quo as a creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
Preferred qualifications
- Bonus points for prior Risk / Risk Operations experience, particularly in the policy space