Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. Applicants must have 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include functioning as a lead worker or performing quality control functions in reviewing caseloads (e.g., income maintenance, benefits, pension plans, health insurance, etc.); adjudicating, authorizing, investigating or reconsidering claims; and evaluating benefit programs to assess the integrity and quality of operations. The following time-in-grade requirement must be met by the closing date of this announcement: Applicant must have 52 weeks at the GS-11 or higher. SELECTIVE PLACEMENT FACTOR: COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Qualification requirements must be met by the closing date of this announcement. Time in grade requirement (ICTAP Eligibles Only) must be met by the closing date of this announcement. Applicants for promotion must have 52 weeks at the GS-11 or higher. In addition to the minimum qualifications, applicants must be eligible under ICTAP, Certain Military Spouse or VEOA