Experience: GS-05: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-04 level in the Federal Service. For this position, specialized experience is defined as demonstrated experience: Assisting in reviewing credential request forms for completeness and accuracy to support credential issuance and system access; Providing customer service to applicants and staff regarding personnel security procedures and credentialing requirements; and Monitoring and managing the ID Office security mailbox, help line, and other resource accounts, responding to inquiries and resolving issues efficiently. GS-06: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-05 level in the Federal Service. For this position, specialized experience is defined as demonstrated experience: Assisting in reviewing credential request forms for completeness and accuracy to support credential issuance and system access; Providing customer service to applicants and staff regarding personnel security procedures and credentialing requirements; Monitoring and managing the ID Office security mailbox, help line, and other resource accounts, responding to inquiries and resolving issues efficiently; and Conducting preliminary case reviews to identify minor suitability concerns and appropriately referring cases to senior staff for further adjudication. Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Or Education: GS-05: 4 years above high school Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement. Or a Combination: Education and experience may be combined to meet the basic qualifications; For a full explanation of this option please see the Qualification Standards. In an effort to streamline our hiring process, SI employees whose current position of record is in the same job series 0086 and who are in a Federal competitive as this advertised position, are not required to submit a transcript with your application package. However, if selected, you will be required to provide a copy of your transcript before your start date in the position. Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).