Job Description What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team. Drive daily incident man…
