Your resume must demonstrate at least one year of specialized experience. Specialized experience must demonstrate the following: Experience leading 24/7 shift personnel in support of law enforcement operations and investigations, crisis management, collaboration with law enforcement partners, and assisting the general public. Leading program development and demonstrated ability to modernize existing programs. Additional qualification information can be found from the following Office of Personnel Management website: http://www.opm.gov/qualifications/Standards/group-stds/gs-admin.asp. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.