Customer Success Manager (Tech Startup)

Headquarters: Remote
URL: https://rankbreeze.com/

Role Overview:

Key Responsibilities include, but are not limited to:

• Scalable Customer Onboarding & Success: Guide new customers through a seamless onboarding process with our software platform, setting them up for success.
• Ongoing Customer Support: Act as the main point of contact for customers, addressing questions about software and services as the product expert, while maintaining high customer satisfaction.
• Project Coordination: Coordinate bug reports and feature requests between operations, support, and development teams. Manage timelines and coordinate efforts between teams of writers, editors, and customers to ensure smooth execution of services.
• Service Management: Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximum revenue generation.
• Process Improvement: Identify ways to improve project workflows and service processes, contributing to overall efficiency and customer success.
• Performance Monitoring: Regularly analyze and report on customer performance metrics, ensuring consistent improvements and identifying growth opportunities.
• Smart Support Optimization: Utilize AI to enhance response efficiency without losing the personal touch that drives customer satisfaction.

We’re Looking For Someone Who Has/Is:

• Minimum 1 year in customer service, ideally in a startup or technology environment.
• Familiarity with Airbnb and the vacation rental market.
• Tech-savvy, proficient in using support software and quick to learn new tools and systems.
• Forward-thinking, intuitive, and action-oriented.
• Detail-oriented, highly organized, with strong project management skills and the ability to manage multiple priorities simultaneously.
• Strong problem-solving abilities and a customer-focused mindset
• Personable with exceptional communication skills (written, verbal, and in video).
• Able to thrive in a fast-paced, demanding startup environment.
• Fluent in English.

This role is NOT for you if:

• You prefer slow-paced environments or struggle to manage multiple priorities at once
• You're not a self-starter who can take initiative in line with company values.
• You are not tech-savvy or feel overwhelmed learning new tools and systems
• You are not highly organized or tend to miss details
• You are not proactive and need constant direction
• You are not genuinely interested in customer success or the vacation rental space
• You struggle with clear, professional communication across written, verbal, and video formats
• You’re not willing to go the extra mile to win
• You’re comfortable with the status quo and prefer not to challenge or improve existing systems.

Why Rankbreeze?

• Be part of a growing Canadian tech company with a global reach.
• Work in a flexible, remote environment.
• Enjoy continuous opportunities for professional growth.

Benefits of Joining Our Team

• Growth opportunities
• Remote work environment
• Collaborative and fun team
• Public holidays off
• Vacation accommodation benefits

How to Apply:

1. Apply directly through our job board linked here: https://jobs.cvviz.com/rankbreeze/job_80105_Customer_Success_Manager_(Tech_Startup)
2. Answer all the questions within the job posting. Include a link to your LinkedIn page, and the word “banana” as part of your response in a fun & unique way. This helps us understand that you’ve read this section before applying.
3. Submit your resume, a cover letter explaining your interest and suitability for the role, and any relevant work samples or references.
4. Submit pre-interview answers here: https://www.videoask.com/fcw4rxyq4 

To apply: https://weworkremotely.com/remote-jobs/rankbreeze-customer-success-manager-tech-startup-1