Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: (1) Coordinating, executing, implementing and maintaining the installation of customer application systems; (2) Providing advice and assistance to customers and troubleshooting complex systems problems; (3) Reviewing technical and design specifications to develop customer performance requirements; and (4) Integrating a variety of systems development activities and new technologies. Additional qualification information can be found from the following Office of Personnel Management website:??????https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/gs-2210-information-technology-management-series/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.