Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Installing, configuring, and maintaining complex hardware and software systems to ensure the continuous operation and lifecycle support of Information Technology (IT) or Operational Technology (OT) programs; 2) Interpreting and enforcing cybersecurity policies, processes and guidelines to analyze systems and recommend effective resolutions to vulnerabilities; 3) Administering and monitoring system security protocols, including firewall configurations, host and client access controls, file permissions, and active user account lifecycles; 4) Diagnosing and resolving complex system malfunctions and operational anomalies to minimize downtime and restore optimal network capabilities. **NOTE** This information must be clearly supported in your resume. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.