Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Counsels employees and applicants who believe they have been discriminated against; 2) Manages the Formal EEO program and fosters an environment that administers all resources in a manner that instills public trust while accomplishing the mission; 3) Develops policies and procedures for the overall EEO program which includes EEO counseling, complaints administration, and related training services; 4) Determines objectives, sets priorities, and ensure sound management processes and procedures are in place; 5) Demonstrates ability to clearly and effectively articulate, present, and promote varied ideas and issues before a wide range of audiences; and 6) Conveys written information in a clear, concise, organized, and convincing manner, using correct English grammar, punctuation, and spelling. NOTE: This information must be fully supported in your resume to be considered for the position. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.