Job Description
Job Summary:
The Executive Assistant provides high-level administrative and operational support to senior leadership within the Pet Resorts division. This role operates in a fast-paced, executive environment requiring exceptional judgment, discretion, and professionalism. The Executive Assistant serves as a trusted partner to leadership, coordinating complex schedules and facilitating interactions with the CEO, Board of Directors, investors, and other key stakeholders. Success in this role requires proactive anticipation of leadership needs, the ability to respond with urgency, and a service mindset focused on enabling executive effectiveness and organizational alignment.
**Strong preference for candidates residing in Minneapolis MN**
Principal Responsibilities:
- Serve as a primary liaison between senior leadership and internal/external stakeholders, ensuring professional, timely, and confidential communication.
- Manage complex, high-volume calendars with precision; prioritize competing requests, anticipate conflicts, and adjust rapidly to evolving business needs.
- Understand the organizational structure and leadership needs to be able to implement and de-conflict scheduling with minimal oversight.
- Coordinate executive engagements with the CEO, Board members, investors, and senior leaders, ensuring materials, logistics, and preparation are handled seamlessly. Be comfortable with and available to work across time zones and cultures, including outside the U.S.
- Plan and execute on-site and off-site meetings, including venue selection, travel, accommodations, audiovisual requirements, catering, and post-meeting logistics.
- Arrange complex domestic and occasional international travel, adapting quickly to changing itineraries while minimizing disruption to leadership schedules.
- Process expenses, reimbursements, and vendor invoices promptly while maintaining strict adherence to company policies and financial controls.
- Support cross-functional initiatives and provide administrative leadership during company events or periods of increased organizational demand.
- Oversee onboarding logistics for Resort Managers and General Managers, including secure collection and storage of confidential documentation and system access setup.
- Maintain email distribution lists with speed and accuracy.
- Manage compliance documentation such as grooming, boarding, kennel, and agriculture licenses.
- Maintain discretion in handling sensitive business matters, confidential personnel information, and privileged communications.
- Act as support retail purchaser for site locations, ensuring efficient ordering and expense management.
- Support business projects with desk-based field research and data entry support related to semi-annual pricing project or other ad hoc projects.
- Perform additional duties as assigned to support executive and organizational priorities.
Education and Experience:
- Requires a High School Diploma or equivalent.
- Requires 5+ years experience, supporting senior executives, ideally within a multi-site or growth-oriented organization.
- Understand knowledge of a wide variety of procedures and processes typically gained through technical training and/or job experience.
- Demonstrated experience interacting with executive leadership and handling confidential business information.
Skills:
- Executive Presence: Builds credibility and trust with stakeholders at all levels, including senior leadership and external partners.
- Proactive and Consistent Execution: Anticipates needs, identifies potential challenges, and delivers solutions before issues arise, or with minimal guidance.
- Time Management: Strong planning, organization, and time management skills; able to set priorities, manage details, and accurately follow through to meet all deadlines. Ability to prioritize multiple tasks, meet deadlines, manage competing demands, and change course of action quickly in a fast-paced environment while remaining unflappable.
- Operational Excellence: Exceptional planning, organizational, and time-management skills with exceptional attention to detail and follow-through.
- Communication: Superior written, verbal, and interpersonal skills with the ability to tailor messaging to diverse audiences. Proactive communication to ensure alignment. Ability to complete a task ensuring information is complete and accurate and following up with others to ensure that commitments have been fulfilled and detailed records are kept
- Integrity & Confidentiality: Demonstrates impeccable ethical standards and sound judgment when managing sensitive information, financial processes, and expenses.
- Adaptability: Thrives in a dynamic environment. Able to reprioritize quickly while maintaining composure and professionalism and balancing work load related to levels of urgency and order of operations.
- Technical Proficiency: Strong working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) and the ability to learn new systems efficiently.
- Problem Solving: Exercises independent judgment to resolve issues, particularly in time-sensitive or high-pressure situations with consideration for the situational context. Ability to complete a task ensuring information is complete and accurate and following up with others to ensure that commitments have been fulfilled and detailed records are kept.
The base salary range for this position is $75,000-$85,000. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location. Your recruiter can provide more information about compensation and benefits for your specific location during the application process.
*This role is not open to receiving agency candidates and any contingent submissions will not be honored.
#LI-Minneapolis
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us: • We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com• We may also contact you via text message from an identified NVA representative for recruiting-related communication• All job opportunities and applications are hosted on our official careers site: careers.nva.com• There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [contact via apply link]. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.