All qualifications and eligibility requirements must be met by the closing date of the announcement. IDEAL CANDIDATE STATEMENT The ideal candidate has experience performing compliance processes and thorough understanding of the procedures to support case management operations. Experience would range from relatively simple to cases which involve more elements of moderate difficulty. The candidate ensures compliance with provisions of formal and informal cases, exercising judgment and demonstrating a comprehensive knowledge of case management systems and records. Attention to detail is critical to the completion and review of case work. Excellent communication skills are desired. MINIMUM QUALIFICATIONS Applicants must have one year of specialized experience, equivalent to the GS-07 grade level, which has provided them with the knowledge, skills, and abilities to successfully perform the duties of the Compliance Support Specialist at the GS-09 grade level. Specialized experience includes: Experience gathering information through interviews and/or investigations to provide assistance in computing make-whole/backpay (including interim earnings, overtime, promotions, and benefits) to develop findings and recommendations for compliance with voluntary settlements, administrative orders; and Experience independently using case management systems to accurately manage case files, track deadlines and case milestones; and Experience preparing drafts of final correspondence relating to case management mission operations and communicating with stakeholders, including challenging parties. OR EDUCATION: Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related (Note: You must submit a copy of your transcripts.). OR COMBINATION OF EDUCATION AND EXPERIENCE: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100 percent. (Note: You must submit a copy of your transcripts.) This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.