Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To Qualify for the GS-06: Specialized Experience: One year of specialized experience which includes receiving, investigating, processing, or providing feedback on telephonic or walk-in inquiries concerning medical care provided to beneficiaries through civilian health care facilities or providers. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). To Qualify for the GS-07: Specialized Experience: One year of specialized experience which includes reviewing referrals for completeness, accuracy, and compliance; maintaining external care request database ; and using Electronic Health Record(EHR) database or similar program. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.