Patient Onboarding Associate- Call Center (part time hours)

This position follows a Wednesday–Sunday schedule only with the following hours:

• Pacific Time (PT): Wednesday–Friday, 2:00 PM – 6:00 PM; Saturday–Sunday, 12:30 PM – 4:30 PM
• Central Time (CT): Wednesday–Friday, 4:00 PM – 8:00 PM; Saturday–Sunday, 2:30 PM – 6:30 PM
• Eastern Time (ET): Wednesday–Friday, 5:00 PM – 9:00 PM; Saturday–Sunday, 3:30 PM – 7:30 PM

Training: The first three weeks will be Monday to Friday for the following times according to your time zone; 

• Eastern Time (ET): 12:00 PM – 4:00 PM
• Central Time (CT): 11:00 AM – 3:00 PM
• Pacific Time (PT): 9:00 AM – 1:00 PM

Key Responsibilities

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.

Requirements:

• Office Admin experience, 1 year required
• Demonstrates a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, 1 year preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• High School Diploma or equivalent
• Must be able to work in the US without restriction
• Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
• Please Note:
• While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
• We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
• To qualify for a fully remote role candidates residing in TN must reside outside of a 50 mile radius from our Nashville office.

What we can offer you:

• Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
• A fun collaborative and supportive work environment with a fast-growing, innovative company.
• Realistic growth opportunities

Additional Information