Job Description
About the Role: The Educational Programs Administrator (EPA) is responsible for managing and coordinating the logistics and administrative processes that support the departmentâs training demos and university webinars. This includes handling inbound leads, scheduling product demonstrations, coordinating and tracking device shipments, confirming appointments, and organizing university webinars. The role ensures seamless execution of all operational aspects, enabling the team to deliver high-quality training experiences while maintaining efficient communication and workflow across multiple team members and all stages of engagement.
Responsibilities: Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs.
- Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials
- Works to schedule consumers for Communication Coaching sessions
- Ensures device shipments arrive in time for hands on educational activities
- Monitors cancellations and works with SLPs on rescheduling of scheduled activitiesâ¯
- Multi-tasks and successfully executes projects under a heavy workload, tight⯠deadlines and changing conditionsâ¯â¯
- Coordinates loaner device recall when device demos /webinars have concludedâ¯â¯â¯â¯
- Triages opportunities and customer issuesâ¯and transfers to the appropriate team member
- Creates LG accounts for external SLP users
- Performs University-specific tracking and procedures
- Offers exceptional customer service experience in every interaction consistent with Lingraphica's core values
- Collaborates with the Clinical Educators when needed for specific projects
- Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs
- Coordinates logistics and plans education events
- Follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs
Minimum Qualifications:
- Proficient in basic computer programs with willingness to learn new systemsâ¯
- Working knowledge of Microsoft Office 365â¯
- Self-motivatedâ¯
- Organized, attention to detailâ¯â¯
- Excellent verbal, phone, and written communication skillsâ¯
- 1-2 years related customer service, sales, marketing and/or related administrative experienceâ¯â¯â¯
- Experience with OneDrive, RingCentral, and HubSpotâ¯or similar CRM.
- Experience in the healthcare industry and/or durable medical equipment
Work Environment & Physical Demandsâ¯
The incumbent works remotely from their home and is expected to maintain a safe, productive work environment with secure internet access.â¯â¯The ability to operate a computerâ¯with or without reasonable accommodation is required.â¯â¯â¯
Hours
Monday â Friday, 8:30 am â 4:30 pm â open to PST, MST, CST, and EST time zones.
Travelâ¯
Travel by air isâ¯requiredâ¯upâ¯toâ¯two (2) times per year within the US for in-person team meetings and an all-companyâ¯meeting.â¯â¯
Accommodationsâ¯
At Lingraphica, we are committed to creating an inclusive and accessible environment for all employees. To perform this job successfully, an individual must be able to complete each essential duty and physical demand. The requirements listed above represent the knowledge, skills, and abilitiesâ¯required, as well as the physical demands associated with the role. We recognize that everyoneâs needs are unique, and we are happy to provide reasonable accommodations to support individuals with disabilities in performing the essential functions of the job.â¯â¯
If you require an accommodation, please reach out to Human Resources at [contact via apply link] for assistance. We are here to help!
Lingraphica and Pay Transparency
At Lingraphica, we are committed to fair and equitable compensation practices. The starting hourly range for this position is $50,000 - $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.
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