Commercial Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Commercial Sales Manager

ABOUT THE ROLE

Klaviyo is the marketing automation platform powering the world's fastest-growing ecommerce brands. As a Commercial Sales Manager, you'll lead a team of Account Executives responsible for bringing net new merchants onto the Klaviyo platform — to win a generation of brands rethinking how they own their customer relationships.

You'll build a team that wins consistently, runs a disciplined sales process, and moves quickly in a high-velocity, high-transaction segment. This is a role for a leader who is equally comfortable in the weeds of a deal review and in front of a whiteboard designing a coaching plan.

TEAM LEADERSHIP RESPONSIBILITIES

• Recruit, interview, hire, onboard, and retain top commercial AE talent
• Inspect the daily workflow of your team — pipeline hygiene, activity cadence, deal velocity — to drive KPI accountability and surface coaching opportunities in real time
• Run structured weekly 1:1s and team meetings that reinforce priorities, sharpen skills, and sustain a high-performance culture
• Build and execute individualized coaching plans to close performance gaps and accelerate development
• Partner with AEs on live deals — joining calls, supporting negotiations, and helping navigate internal approvals for complex or high-value opportunities
• Lead timely, honest performance conversations in accordance with Klaviyo policy
• Champion career development: understand each rep's goals and create a visible path toward them

SALES EXECUTION RESPONSIBILITIES

• Deliver results: Build and lead a team that exceeds plan goals and operates with high collaboration, transparency and trust. Living and showcasing Klaviyo’s values internally and externally.
• Forecast ownership: maintain pipeline accuracy in Salesforce, call your number with conviction, and give senior leadership early visibility into risks and tailwinds
• New logo growth: drive a disciplined outbound and inbound motion focused on acquiring net new merchants in the commercial segment — SMB to mid-market
• Competitive positioning: equip your team to win against competitors both point solutions and incumbent platforms by articulating Klaviyo's data-first, owned-channel advantage
• Enablement and curriculum: design a repeatable skills framework covering prospecting, discovery, product demos, objection handling, and multi-stakeholder deal management — continuously iterated based on what's working in the field
• Cross-functional deal support: work with Solutions Engineering, Legal, and Finance to accelerate deal cycles and remove blockers on complex opportunities
• Field intelligence: bring insights from the frontline — win/loss patterns, competitive dynamics, pricing friction, product gaps — back to leadership, Product, and Marketing

WHAT WE'RE LOOKING FOR

• 3+ years as a closing Account Executive, with a consistent track record of top performance
• 1+ years in a team lead or management role, with demonstrated ability to develop and retain sales talent
• Experience in high-velocity, high-transaction sales — comfort moving multiple deals simultaneously at pace
• Salesforce proficiency and a disciplined approach to pipeline management and forecasting
• Experience navigating cross-functional deal processes involving Legal, Finance, and senior leadership
• Genuine passion for coaching and developing people — you see rep growth as a core part of the job
• High emotional intelligence — you adapt your communication and coaching style to each individual
• Ability to thrive in a fast-paced, evolving environment and make clear decisions under ambiguity

NICE TO HAVE

• Familiarity with the MarTech, ecommerce, or DTC ecosystem — understanding how brands think about owned channels (email, SMS) is a meaningful advantage
• Background selling against legacy MarTech or Service platforms or experience in a displacement / switch motion
• Exposure to Klaviyo's platform or comparable marketing automation tools
• Bachelor's degree or equivalent professional experience

Klaviyo in APAC:

We are “1% done” but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go to market teams in sales, customer success, services, partnerships, marketing, employee experience and product support. We opened our Singapore Hub in late 2025 and are scaling fast. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity within our Sydney based team. This is your unique opportunity to join us at an early stage and help to shape our future Klaviyo in APAC.

One of our values as a company is ‘always learning’ and you can feel that in APAC. People are looking to grow and develop and Klaviyo provides a great platform to do so. As we are still early in our journey in APAC this means there is a lot of headroom to grow and develop within your role - we are looking for the leaders of the future. At Klaviyo we aim to hire within first, Klaviyos (our team members are called Klaviyos) are regularly being promoted or moving into new functional areas - it really is an education through experience here.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.