Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. SPECIALIZED EXPERIENCE: One year of specialized experience which includes 1) Support Operational Knowledge Management requirements during crises or contingencies; 2) Prepare appropriate information management systems by performing configuration, setup, training and support for 24/7 watch standers; 3) Design, implement, maintain and use of complex databases.Additionally your experience must demonstrate IT-related experience in each of the four competencies listed below:1. Attention to Detail - Exercising continuing responsibility for the plans and assignments pertaining to the information assurance branch matters and acts as technical authority to outline solutions to objectives.2. Customer Service - Analyzing to determine the scope of efforts, establish concepts, theories to resolve or to best fit customer needs and requirements.3. Oral Communication - Continuing coordination with communications personnel and making presentations at meetings, seminars and/or training sessions.4. Problem Solving - Isolating and defining unknown conditions to resolve critical problems of substantial numbers of people in the organization.This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11 or above). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.