Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
We’re hiring an Editor/Videographer to help shape how the world sees Fin and our AI Customer Agent. As video becomes central to FIn's Mindshare strategy, this role will play a key part in scaling the quality and velocity of the stories we publish across Advocacy, Product Marketing, Product, and Events.
You’ll bring Fin to life through modern product and customer marketing stories, demos, explainers, event coverage, social clips and demand gen content. You’ll collaborate with cross-functional partners to turn complex ideas into simple, human, visual stories that resonate with the audiences shaping the future of AI-powered customer experience.
This is an opportunity to join as the team grows and contribute meaningful craft to a content engine that shapes how the industry understands Fin, the next generation of AI Customer Agents, and the change they represent.
Fin's video team sits at the heart of our Mindshare efforts. We create clear, compelling stories that explain how Fin works and show the impact it delivers for customers. Our mission is to help people understand the value of AI Customer Agents through straightforward, relatable, high-quality content.
As an Editor/Videographer, you will work across edits, studio, and location shoots. You will collaborate closely with the rest of the Content team, Product, Product Marketing and Events teams to support product launches, customer storytelling, and major industry moments. You will join a high-velocity environment where clarity matters more than complexity and where experimentation with new formats is encouraged.
What will I be doing?
- Capture, edit and creatively craft customer stories, demos, explainers, event footage, social clips and demand gen content, delivering clarity, quality, and strong narrative flow
- Set up multi-camera studio shoots including camera operation, teleprompter, lighting, and audio to capture clean, reliable footage
- Film interviews and capture B-roll on location in client offices and at events, adapting quickly to different environments and setups
- Deliver polished edits in multiple aspect ratios (16:9, 1:1, 9:16), optimised for each platform’s requirements
- Repurpose longer video and non-video content into engaging video assets, using strong editorial judgment to identify the most compelling moments
- Ensure edits reflect Fin's visual style and brand standards, utilising and adhering to a visual system created by our Fin Creative Studio team
- Apply platform-native and audience informed storytelling principles (hooks, pacing, structure, early clarity)
- Experiment with new formats and AI-assisted workflows to help evolve our storytelling and contribute to a culture of continuous creative improvement
What skills do I need?
- Excellent editing skills with a strong sense of pacing, structure, narrative clarity, and social-first storytelling
- Proficiency in Adobe Premiere Pro, with openness to leveraging new editing tools such as Descript where they add value
- Confident camera operation using mirrorless or DSLR cameras in both studio and on-location environments
- A refined creative sensibility with strong visual taste and an instinct for what makes a moment engaging
- Strong sense of rhythm and musicality, able to select music that enhances tone, emotion, and narrative flow
- Solid audio recording ability including mic setup and monitoring
- Ability to perform audio post-production work in Adobe Audition or similar
- Basic After Effects skills for updating templates and incorporating motion into edits
- Highly organised with strong file-management discipline including clean project structures, version control, and reliable backups
- Proficient using Frame.io for video review and feedback
- Able to self-manage day-to-day work while collaborating closely with the wider video team
- Confident collaborating with cross-functional partners across Advocacy, Product Marketing, Product, and Events
- An avid curiosity for new technologies, particularly judicious use of AI in the creative process
Bonus skills & attributes
- Experience running live-stream productions using an ATEM switcher workflow or similar
- Basic colour grading in Premiere or DaVinci Resolve
- Working knowledge of Riverside or similar for remote and async recordings
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.