Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
We are seeking a highly motivated and experienced Startup Partnerships Manager to accelerate revenue growth within the startup segment. This role is dedicated to cultivating high value relationships across venture capital firms, accelerator programs and key tech partner networks to embed our brand as the preferred customer agent and experience solution for startups. You will own the annual go to market strategy for the region, design high value programs that deliver differentiated support to founders, and collaborate closely with our marketing teams to generate awareness, win startup customers and expand our presence across the ecosystem.
What will I be doing?
Strategic Planning & Execution
- Develop and execute an annual region strategy aligned with our global startup plan and marketing priorities.
- Identify direct paths to penetrate high value startup communities in partnership with VCs, accelerators and other ecosystem partners.
- Maintain and refresh a list of top startups in the region to support targeted marketing and engagements.
Ecosystem Building & Advocacy
- Embed our brand and offering within tier one venture capital firms, accelerator programs and key tech partner networks to position our company as the preferred service partner.
- Launch and manage a startup advocacy/ambassadors program that drives organic growth and fosters a self sustaining community of advocates.
- Represent the company at community events, industry conferences and partner forums to elevate brand awareness, cultivate strategic relationships and foster mutual growth.
Events & Experience Delivery
- Plan and manage in-person and virtual events targeting startup audiences across major startup hubs.
- Design and execute experiential programs that provide high potential founders with value added support from within our network.
- Translate ecosystem access into trial and customers.
Partnership Development
- Cultivate trusted relationships across influential investor and founder communities, positioning the company as a strategic partner.
- Travel across the region to meet with partners, customers, funds and affiliated tech companies to deepen relationships and uncover new opportunities.
Cross-functional Collaboration
- Work closely with across the GTM teams to amplify startup customer experiences
- Represent the voice of the startup community internally to influence product and programs
- Collaborate on content creation that resonates with the startup audience
- Ensure a cohesive and coordinated approach to community initiatives
What skills do I need?
- 5+ years of experience in business development, partnerships or sales within the technology sector, with a focus on technology startups or venture capital.
- Deep familiarity with startup ecosystems (VCs, accelerators, incubators) and experience activating those networks.
- Demonstrated ability to cultivate high value relationships with founders, investors and strategic partners.
- Strong track record of generating qualified marketing pipeline and contributing to revenue growth.
- Excellent communication, presentation and interpersonal skills.
- Ability to work independently and collaboratively within a fast paced sales environment.
- Strategic thinker with a hands-on approach to execution.
- AI first mindset
Nice to have
- Experience as a founder or working with accelerators, incubators or venture capital firms, with deep familiarity with the London or European startup ecosystem.
- Proven success in collaborating and building relationships with early stage VCs, corporate venture capital funds, angel networks, accelerators and incubators.
- Hands on experience cultivating and nurturing self sustaining startup communities and fostering engagement between startups and key partners.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.