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As a Senior Manager, Engagement Management, you'll help scale GitLab's Professional Services business across Europe and Asia by managing a team that works closely with Sales and Customer Success to turn customer needs into clear services proposals and faster time to value. This is a strategic leadership role with regional scope, focused on professional services sales, forecast accuracy, team development, and stronger alignment across go-to-market teams. You'll report through the Professional Services organization and play a key role in shaping how GitLab supports enterprise and commercial customers adopting our AI-powered DevSecOps platform.
This is a strong fit if you're energized by building a repeatable services selling motion, coaching managers and individual contributors through complex deals, and improving how teams work across regions in an all-remote environment. In your first year, you'll help strengthen forecasting discipline, improve opportunity distribution and proposal quality, and create more consistent practices for discovery, scoping, estimation, and statement of work development.
What you’ll do
- Manage a team of Engagement Managers responsible for consultative Professional Services selling across your region.
- Manage regional Professional Services bookings accountability and maintain a timely, accurate weekly forecast.
- Coach team members on pipeline generation, opportunity prioritization, customer discovery, scoping, estimation, statement of work creation, negotiation, and closing.
- Work with Sales Leadership and Customer Success leaders to align territory priorities, forecast updates, and services strategy.
- Distribute customer opportunities across the team to support balanced geographic or segment coverage.
- Develop strategic proposals that align the Engagement Manager team with Sales and Customer Success organizations.
- Partner with Professional Services Delivery, Ecosystem Partners, and Product teams to define common estimation patterns and proposal standards.
- Improve the Professional Services sales process, including proactive services positioning, scalable offerings, and more consistent selling practices.
What you’ll bring
- Experience managing, guiding, or delivering work in Professional Services or Customer Success environments.
- Experience supporting Professional Services sales, including consultative selling and customer-facing solution discussions.
- Ability to work effectively with Account Executives and other go-to-market partners during the sales process.
- Knowledge of subscription-based business models across SaaS and on-premises offerings.
- Capability to coach teams through complex negotiations, prioritization decisions, and structured deal execution.
- Comfort using GitLab in day-to-day work and staying current with product releases and feature updates.
- Skill in guiding distributed teams through clear communication, accountability, and asynchronous collaboration.
- Openness to candidates with transferable experience from related services, customer-facing, or revenue-focused leadership roles.
About the team
We are part of GitLab's Professional Services organization and support customers by shaping services engagements that help them adopt GitLab effectively and realize value sooner. In this role, you'll manage Engagement Managers who work as a sales overlay across regions, partnering with Sales, Customer Success, Delivery, Product, and partners in an asynchronous, all-remote environment. Our work centers on building scalable services selling practices, improving proposal quality and consistency, and aligning regional execution with broader Professional Services strategy. For more on how GitLab works, see [Link: Team Handbook Page] and [Link: Related Initiative].
How GitLab Supports Full-Time Employees
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.