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An overview of this role
As a Senior Engineering Manager, Tenant Experience Platform, you'll shape the platform foundations that make GitLab easier to upgrade, operate, and manage. You'll oversee multiple engineering teams working across observability infrastructure, tenant controls, and upgrade tooling that enable self-managed, Dedicated, and cloud-native deployments. This is a high-impact opportunity to shape how operators and tenants experience GitLab across modular services such as AI Gateway, ClickHouse, OpenBao, and Zoekt, while helping define zero-downtime upgrades for cloud-native customers and OAK, a single-node Kubernetes path for Omnibus customers. In your first year, you'll stand up this function, grow the team, set clearer technical direction across these areas, and align them around a cohesive Tenant Experience strategy.
Some examples of our projects:
- An observability platform with self-healing frameworks that turn raw signals into operator action
- Tenant controls including rate limits, feature flags, limit-increase workflows, and self-service models
- Upgrade tooling that makes GitLab simple, fast, and low-risk to upgrade, including zero-downtime upgrades for cloud-native customers, coordinated upgrades across GitLab's modular services, and OAK (single-node Kubernetes) as a path forward for Omnibus customers
- Cross-cutting platform standards for how tenants experience reliability, control, and change
What you’ll do
- Manage engineering teams focused on observability, tenant controls, and upgrade tooling across the Tenant Experience platform.
- Drive a clear Tenant Experience vision across self-managed, Dedicated, and cloud-native deployments, including tradeoffs needed to serve self-managed GitLab customers.
- Guide technical and organizational direction across observability infrastructure, self-healing frameworks, rate limits, feature flags, and coordinated upgrade orchestration.
- Work closely with engineering managers, staff and principal engineers, and partner teams including Reliability & Production Engineering, GitLab Delivery, and Dedicated.
- Coach engineering managers on team health, performance, prioritization, hiring, and organizational design.
- Develop actionable roadmaps from broad platform strategy, with clear milestones, owners, and delivery timelines that teams can track.
- Own production outcomes that affect tenants and operators, with success measured by upgrade reliability, observability coverage, and time to make self-service controls available.
- Improve execution by creating clarity, fostering strong technical discussion, and helping teams make choices as requirements evolve.
What you’ll bring
- Experience managing engineering managers and guiding them in execution, hiring, performance, and team health.
- Experience guiding distributed teams through change and ambiguity while building clarity, accountability, and momentum.
- Experience building or scaling a function, including shaping teams for evolving scope.
- Knowledge of self-managed, on-premises, or bare metal environments and how they differ from cloud-first operating assumptions.
- Familiarity with large-scale distributed systems and SaaS services, including containerized and Kubernetes-based delivery models.
- Working knowledge of observability practices such as metrics, logs, traces, service level indicators, and service level targets, along with concepts like self-healing systems, rate limiting, and feature-flagged rollouts.
- Ability to evaluate technical tradeoffs and contribute informed judgment on platform architecture and cross-team system integration.
- Knowledge of emerging engineering practices and developer workflows, including AI-assisted tooling, with the ability to balance productivity, team development, and engineering standards across multiple teams.
About the team
The Tenant Experience team is part of GitLab's Infrastructure Platforms organization and owns the operator-facing and tenant-facing parts of the platform: how GitLab is observed, controlled, and upgraded. We work asynchronously across regions and partner closely with Reliability & Production Engineering, GitLab Delivery, and Dedicated to integrate tooling and workflows into a coherent platform experience. Our current focus is reducing the operational burden of running GitLab at every scale, defining clearer platform standards, and building foundations that help services evolve separately while staying coordinated for customers.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range$168,000—$285,600 USDHow GitLab Supports Full-Time Employees
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.