Job Description Summary
The Director, Clinical Applications & Field Service Operations provides strategic leadership and operational oversight for U.S. & Canada teams responsible for system installation, service, and clinical training. This role is accountable for maximizing system performance and uptime, delivering high-quality clinical education, and ensuring an exceptional customer experience.
The Director leads a cross-functional organization across clinical applications and field service engineering, driving performance, standardization, and continuous improvement across hardware, software, and service delivery. The role ensures full alignment with regulatory and quality standards (FDA, ISO 13485, HIPAA) while partnering closely with Commercial, Service, and vendor stakeholders to support growth and operational excellence.
Job Description
Roles and Responsibilities
Leadership & Team Development
- Lead, coach, and develop a high-performing team of Clinical Application Specialists and Field Service Engineers across USCAN
- Build organizational capability through hiring, training, and performance management
- Foster a culture of accountability, continuous improvement, and customer focus
- Conduct regular field engagement (ride-alongs) to assess performance and strengthen capabilities
Field Operations & Service Delivery
- Oversee day-to-day field service operations, ensuring execution of service agreements, installations, and warranty commitments
- Drive service reliability and system uptime, including escalation management for complex technical issues
- Optimize resource planning, productivity, and service delivery models
Customer Engagement & Clinical Excellence
- Ensure delivery of best-in-class clinical training to drive adoption, workflow efficiency, and customer satisfaction
- Partner with key customer stakeholders to understand needs, resolve issues, and strengthen long-term relationships
- Oversee implementation and optimization of clinical systems to support improved patient care and operational outcomes
Technical & Operational Oversight
- Serve as senior escalation point for advanced hardware, software, and connectivity issues
- Standardize service protocols, tools, and parts management in partnership with vendor organizations
- Drive integration across clinical applications and field service to deliver seamless customer experiences
Quality, Compliance & Continuous Improvement
- Ensure adherence to GE HealthCare Quality Management System and all regulatory requirements
- Lead process standardization and continuous improvement initiatives across workflows and documentation
- Monitor and improve key performance metrics (e.g., system uptime, installation timeliness, customer satisfaction)
Qualifications
Required
- 5–8+ years of experience in field service, clinical applications, or related operations
- Minimum 3 years of leadership experience managing technical or clinical teams
- Demonstrated ability to lead teams, drive performance, and manage complex operations
- Strong problem-solving, communication, and stakeholder management skills
- Experience working in regulated environments (FDA, ISO, HIPAA)
- Proficiency in Microsoft Office
- Ability to travel up to 30%
Preferred
- Bachelor’s degree in a clinical, technical, or business discipline
- Experience in medical device, imaging, or healthcare technology environments
- Prior hands-on experience in clinical applications or field engineering
- Strong presentation skills and ability to translate complex technical concepts for diverse audiences
- Experience supporting solution-based sales models and commercial initiatives
- Proven ability to manage multiple priorities in a dynamic environment
- Clinical experience in hospital or academic medical center settings
Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $152,000.00-$228,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Application Deadline: June 09, 2026