From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
Fivetran is scaling its Japan business. We already have a small Tokyo office, an APJ hub, a tight-knit GTM team in Japan, and 100+ customers there. The Customer Success, Enterprise will be the primary point of contact for over half of those customers and will directly influence customer satisfaction, adoption, and ARR growth. Success is measured by excellent customer outcomes (CSAT / advocacy) and measurable revenue expansion tied to adoption.
If you are a thoughtful, customer-obsessed GTM professional with a mix of sales and post-sales experience — and you want to join a values-driven, collaborative company that is demonstrably committed to Japan — this role is for you.
This is a full-time position based remotely out of Japan.
Technologies You’ll Use
- Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira
What you’ll Do
- Be the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion.
- Build trusted executive and technical relationships with customers (in Japanese and English). Run regular business reviews and create expansion roadmaps tied to business outcomes.
- Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations — translate technical capability into measurable business value.
- Manage the full contracting lifecycle for your book: planning, strategy, negotiation, amendments and execution (working closely with Legal and Sales Ops).
- Provide timely and accurate forecasts for renewals, expansions and amendments; keep Salesforce and forecasting tools up to date.
- Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing and Partners/SIs to deliver excellent outcomes and smooth implementation/migration projects.
- Act as the escalation owner when issues arise; resolve problems quickly and transparently while protecting the customer relationship.
- Capture and communicate customer feedback, competitive intelligence and product requests to influence product and go-to-market strategy.
- Create customer advocates and referenceable success stories for the Japan market.
- High customer satisfaction (CSAT / NPS) and strong customer health metrics across your book.
- Consistent, predictable renewals and measurable ARR expansion driven by adoption and consumption.
- Accurate, timely forecasting and clean CRM hygiene.
- Strong, long-term partnerships with customers and local partners/SIs.
- As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.
Skills We’re Looking For
- Native Japanese speaker with strong professional English (daily business and executive communication).
- 3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells and contracting.
- Strong project management skills — able to coordinate multi-stakeholder technical projects, migrations and onboarding programs end-to-end.
- Exceptional personal integrity and customer centricity — you build trust and act with transparency.
- Highly detail-oriented: excellent contract/review discipline, accurate forecasting, and clear documentation.
- Proven negotiation experience handling renewals, amendments and commercial conversations.
- Experience with CRM and forecasting tools (Salesforce preferred) and strong organizational skills to manage many concurrent accounts.
- Comfort working cross-functionally and influencing without formal authority.
- Familiarity with data platforms, ETL, analytics, or engineering teams is strongly preferred (ability to have technical conversations with architects and analytics leaders).
- Ability to travel domestically as customer needs require.
Bonus Skills
- Previous experience working for a US-based cloud/SaaS company or within an international organization.
- Experience working with Systems Integrators / Partners in Japan.
- Knowledge of SaaS financial metrics and how adoption maps to consumption/ARR.
#LI-REMOTE
#LI-LA1
Perks and Benefits
- 100% employer-paid medical insurance*
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
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We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.