Since our inception in 2014, weâve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 350,000 businesses and more than 3 million employees.Â
The EH WayAt Employment Hero, weâre proud of our unique DNA, which we call The EH Way. Â
We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomyÂ
We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, itâs a fundamental part of how we operate, innovate, and scale
We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
We Live by Our Values - we role model our values 100% of the time
We Expect High Performance - we set a high standard and weâre not satisfied with being average
Your key focus areas will be
- Expert Advisory Resolution: Resolve 100% of reactive compliance and legislative queries (terminations, investigations, disciplinary matters) on the fly with sound IR/ER judgment from day one.
- Customer Satisfaction & Retention: Maintain high client engagement scores and zero "avoidable churn" by building strong, trust-based relationships with C-suite and line manager stakeholders.
- AI Integration & Efficiency: Achieve a "Superhero" rating for internal efficiency by documenting and sharing at least three AI-driven "hacks" or workflows that accelerate the delivery of HR advice.
Strategic Advisory & Client Management
Strategic Planning: Develop and deliver strategic HR plans, review performance frameworks, and drive employee engagement for a portfolio of 4â15 clients.
Portfolio Growth: Build your assigned portfolio to full capacity within the first 6 months, managing client expectations in line with fair use guides.
Commercial Management: Actively manage the commercial relationship, navigating pushback and providing advice that clients may not want to hear while maintaining trust.
Pre-Sales Support: Represent the HR Partner team in pre-sales environments to showcase expertise to prospective clients.
Expert IR Advice: Provide "on the fly" best-practice advice on IR, compliance, and legislative queries from day one.
Case Management: Manage complex reactive queries including terminations, investigations, and disciplinary matters with a high degree of technical substance.
HR Audits: Conduct compliance audits to ensure employment contracts and policies remain legally sound and consistent.- The EH Way & AI Innovation
AI-First Practice: Wield advanced AI tools as your default arsenal to sharpen decisions, automate bottlenecks, and increase execution speed.
Asynchronous Communication: Default to asynchronous communication (Slack, Confluence, G-Drive) to respect others' time and remove execution roadblocks instantly.
AI Contribution: Participate in quarterly AI pillar groups to launch initiatives and share "AI hacks" that improve HR operations across the team.
EH Platform Expert: Lead the implementation and maintenance of the Employment Hero platform for your clients, ensuring they are well-versed in all features.
Workflow Management: Utilise Asana for project tracking, Slack for team collaboration, and the EH AI Agent for coaching on complex advice.
Portfolio Capacity: Achieve and maintain a full client workload (proportionate to working hours) within 6 months of commencement.
Client Satisfaction: Maintain an exceptional customer experience with 0 NPS detractors.
AI Proficiency: Achieve a passing grade of 24/30 on the AI Native scenario task and contribute to at least one AI-driven team initiative per quarter.
Platform Implementation: Ensure client software implementation is completed within 60 days of onboarding.
Mission Alignment: 100% of work must pass the litmus test of making employment easier or more valuable.
- Sound understanding of the IR/ER space; ability to field complex queries without hesitation.
- Builds a habit of "asking AI first" for every idea or problem to be solved.
- Demonstrates confidence to lead C-suite stakeholders and navigate difficult conversations.
- Holds oneself to an "Olympic team" level of excellence; average performance is not the threshold.
- Manages a diverse, reactive workload across multiple industries through extreme diligence.
- Connects with a diverse team by focusing strictly on the mission
- Fearlessly disagrees to reach the best outcome while assuming positive intent and lifting others up.
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputsÂ
- Youâll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- Youâll own ESOP (employee share options) in one of the worldâs fastest-growing tech companiesÂ
- Youâll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice thatâs right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunitiesÂ
- Annual Global Gathering - so far weâve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026
We verify candidate identity and location as part of our hiring process.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
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