For more information on eligibility requirements see: DEA Employment Eligibility Applicants must meet all of the required qualification requirements described below by the closing of this announcement. If you are qualifying based on education or if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application. Basic Qualification Requirements: For all IT positions, individuals must have IT-related proficiency level for all four of the competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientiously attends to detail. 2. Customer Service - Works with clients and customers (that is, any individual who uses or receives the services or products that your work or unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems or satisfy their expectations; knows about available products and services; and is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues; and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the above basic requirement, applicants applying for the GS-14 must also meet one of the following requirements: A. Have at least one full year of qualifying specialized experience that is at least equivalent in difficulty and complexity to work performed at the GS-13 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Qualifying specialized experience must demonstrate the following: 1) advising employees on policies and procedures, interpreting and applying applicable laws, regulations, and guidelines with regard to forensic examination of digital evidence; 2) establishing and adjusting priorities and work schedules to ensure timely completion of assignments; 3) supporting quality management activities through audits, non-conformance investigations, and corrective or preventive actions in the support of a laboratory quality management system; 4) coordinating developing, exchanging and presenting digital evidence and examination results; OR 5) providing technical and administrative guidance and direction concerning examinations, analyses of evidence and organizational directives. Additional information on the position qualification requirements are located in the Office of Personnel Management's (OPM) Qualifications Standards Handbook.