Qualifications required: Availability for 24/7 shift work which may include nights, weekends, and holidays. Strong oral and written communication skills required. Experience supporting law enforcement investigations, intelligence analysis, or customer service operations preferred. Working knowledge of DHS, Component, and authorized private partner databases preferred but not required. Please read the following important information to ensure we have everything we need to consider your application: It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume. Please ensure EACH work history includes ALL of the following information: Job Title (Include series and grade of Federal Job) Duties (Be specific in describing your duties) Name of Federal agency Supervisor name, email, and phone number Start and end dates including month and year (e.g. June 2007 to April 2008)